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Return Terms

To return a product, please first read though the following terms and conditions, then follow our returns online procedure.
 
Return Policy 
We know that you will be pleased with your purchases from VANSLON. However, there may be occasions when you will need to return items to us.
 
Items Damaged in Transit 
If any items were damaged in transit, we ask that you report it to us within 7 working days (please note that this is 48 hours for our business customers). If the items are visibly damaged on receipt, it's best to sign the carrier's delivery note accordingly. Items should be returned in their original packaging complete with all accessories and documentation. Once received back into our warehousse, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs.
 
Items Faulty on Arrival 
If your items are faulty on arrival, you have 28 calendar days in which to inform us of the fault (please note that for our business customers, this is 14 calendar days). Items should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we'll issue a replacement or full refund to you via your original payment method and reimburse your reasonable return carriage costs. We test returned items, and if a returned item is found not to be faulty by our technicians we will return the item to you, in this instance you will be liable for the return carriage.
 
Items Faulty in Warranty Period
If any of your purchases develop a fault, and it's no more than 6 month since receipt, then provided your item is within its warranty period, you are entitled to a warranty repair. please contact VANSLON to get the return address.
 
All returns must be informed with VANSLON acknowledgement before return. Please inform our correspondent sales in advance before return. 
 
Return should be shipped by EMS or your local post. We don't accept DHL, UPS and other express because of the tax and customs issue. There must be a tracking number which could be followed on relative website.
 
Please email below details to your sales manager's email address sales@vanslon.com after you send the fault items:
1, Tracking number 
2, Product list 
3, Fault details for each item
4, Order number for each item
 
The VANSLON Team will communicate with you for further information .Thanks for your cooperation .