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Shipping Policy

1. Actual Weight & Size Weight

Usually almost all of the logistics companies such as FedEX, UPS and DHL caculate the freight fee according to both the actual weight and size of the packages. They will charge the fee based the weight or size depending on which one is larger. For example, suppose there is a package whose actual weight is 0.2 KG, but the size weight is 0.4KG, then the freight fee will be charged on 0.4KG. Most of the packages shipped from VANSLON have almost the same actual weight and "size weight" (as named by the logistics companies). Only under certain circumstances the size weight will outweight the actual weight (usually when the product is very heavy and big).  The freight fee under such circumstances is usually higher than in normal situations.
 
2. About DHL Remote Fee
 
We will reserve the right for additional charge in case your delivery address is in very remote area. You can visit the link www.dhl.com  to check if you are in remote area.
If yes, we suggest you choose EMS instead of DHL.
 
3. How long will it take to deliver the goods
 
The delivery time depends on the goods you order and the shipping method you choose(Normally DHL 3-5 days,EMS 7-12 days), these are some information may help you to get a rough idea about deliver time.
After your payment is confirmed, we have a processing time for your order. During this period, please keep in touch with the salesman about shipping details. Generally, the order will be shipped out within 1~3 workinng days after your payment is confirmed.
 
4. Shipping Methods
 
We deliver your package through international couriers like UPS, DHL, EMS, HK Post Air Mail and China Post. Customers can choose the shipping method they like.
Friendly reminder: if your package contained too many branded products, we may deliver it via different couriers in order to avoid the customs problem and confirm it with you before shipping.
 
Generally, the delivery time of each international courier is as below:
 
UPS: Most shipped packages will be delivered to you within 2-5 business days from the day they are shipped.
DHL: Most shipped packages will be delivered to you within 2-5 business days from the day they are shipped.
EMS: Most shipped packages will be delivered to you within 5-15 business days from the day they are shipped.
HongKong Post: Most shipped packages will be delivered to you within 10-30 business days from the day they are shipped.
China Post: Most shipped packages will be delivered to you within 10-30 business days from the day they are shipped.
 
Please noted that the shipping time may be influenced by many factors, such as customs inspection or postal delay. If you can’t receive packages within a month, please kindly inform us.
You can also choose "Pick Up", which means that you take the goods directly from our warehousse without paying shipping fee.
 
If you need to ship the goods to your Chinese partner or Chinese Forwarder, please tell us his/her contact information, such as name, address, tel and etc. We will contact him/her. (Please be noted that you should pay the express fee from our company to the destination.)
 
5. Customs Duties and Taxes
 
You may be charged customs duties and taxes for sometimes your purchase online in our website because it is are not included in the overall shipping costs of all our products price you pay in www.vanslon.com Sometimes your country customs might check packages randomly and cause customs duties and taxes accordingly.
 
6. How can I calculate the shipping cost?
 
You can calculate the shipping cost for your goods on our site directly by following steps:
1.Choose the goods  you need first and add them to your shopping cart ;
2. On the right side of your shopping cart, click the button  ;
3. Choose the country where you want to deliver the goods and confirm ;
4. You will see the shipping cost of different ways (DHL, HK Post and etc), and choose the best shipping method.

Please contact our sales department via the convenient links to live chat, or send email at:  sales@vanslon.com